BAAR, SWITZERLAND. 4 JULY 2023 – Global Message Services (GMS), a trusted communications service provider for enterprises and mobile operators worldwide, today announced that it has been ranked as a Tier 1 vendor in the inaugural Communications Platform as a Service (CPaaS) Market Impact Report 2023 by ROCCO Research.
106 enterprises across 43 countries rated a total of 30 CPaaS vendors for the report, and GMS was one of just six vendors to be ranked as Tier 1.
The key performance indicators that GMS rated highly on include: customer service, technical expertise, compliance, and standards advice. In addition, GMS also impressed enterprises with its alignment between sales teams and technical teams, analytics, and reporting.
Charles Upchurch, CEO, GMS said: “CPaaS is a key technology driving the future of customer experience, offering enterprises multiple communication channels through easy-to-use APIs and applications. Our Tier 1 ranking from ROCCO signifies the genuine value our solution delivers to businesses. CPaaS is the central platform of our communication solutions for enterprises and MNOs which includes AI-driven Conversations (Chatbots and CCaaS) and Data Insights. Improving customer experience is at the core of everything we do.”
You can find more details on the report here.
For more information about GMS’ CPaaS offering, visit here.
Global Message Services (GMS) is the trusted communications service provider for Enterprises and Mobile Operators worldwide.
GMS’ CPaaS solution enables brands to unify multichannel customer communications via a single API and self-service platform. Complementing this is AI-driven chatbots and a CCaaS platform that enables brands to build engaging, two-way, 24/7 communication at any touch point, significantly enhancing the customer experience.
As a valued partner of Mobile Operators, GMS enhances their messaging business and protects revenues by optimising A2P, P2P, and P2A traffic exchange, while preventing SMS and voice fraud.
Established in 2006, GMS is the leader and industry ambassador for secure, legitimate, and transparent messaging. It is headquartered in Baar, Switzerland, with regional offices across the globe.