Who we are:
GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. Our vision is to become the leading creator of value in the communication world. Together with our clients we identify opportunities for growth and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.
What you’ll do:
- Build effective goal-oriented dialog flows, develop, and conduct tests for increasing customer conversions.
- Corporate copywriting, including the creation of chatbots and setting of all needed conditions for the chatbot.
- Create and improve dictionaries, libraries, and conversations for chatbot learning.
- Set the basic integrations with external systems inside the dialog flow.
- Continuously improve dialog flows based on the testing and metrics, history of chatbot conversations with clients, and customer feedback.
- Interact with the product team and transfer the requirements for increasing the functionality and user experience of our platform.
- Analyze the subject area and formalize project requirements.
- Interact with the customer, approve technical requirements, and API documentation.
- Develop documentation (instructions, technical requirements).
- Create and process API connectivity.
What we expect:
Professional skills:
- Bachelor’s degree in a related field such as Human-Computer Interaction, Engineering, Linguistics, Cognitive Science, or equivalent practical experience.
- Proven experience designing dialog flows for chatbots.
- Experience with SaaS platforms.
- Understanding of different types of conversations.
- Computational linguistics, experience in copywriting or sales, and an understanding of behavioral psychology will be a plus.
- REST API understanding.
- Experience in working with drag-and-drop UIs will be a plus.
- Experience in the development of technical requirements and technical documentation.
- Experience in API documentation and integrations through API.
Business tools:
- Advanced English skills: grammar, spelling, punctuation.
- Computer-literate: Word, PowerPoint, Excel, Outlook.
- Experience with Atlassian toolset (Jira).
What we offer:
- Multicultural & dynamic environment in fast-growing worldwide business.
- One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
- Professional team that is committed and stands for the highest standards of performance.
- Our values – Integrity, Agility, and Commitment – are vivid in day-to-day company activities.
- Customer-oriented culture with high respect for both internal and external customers.
- Competitive salary and bonus system.
Please submit the form below or send your updated CV and cover letter to jobs@gms.net
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