eBook – AI Chatbot to Live Agent Transfer: 5 Great Workflows you can Create

1 min read

Learn how to devise chatbot-to-live-agent transfer workflows for a great AI-human hybrid customer experience (CX)! This ebook looks at the top 5 scenarios when a conversation between a customer and an AI chatbot should be escalated to a human customer service agent.

Each scenario is accompanied by a special ‘Pro Tip’ and a use case diagram with a sample handoff conversation to get you started.

This eBook covers the situations when:

  • Query is beyond the Chatbot’s understanding
  • Issue is complex and requires professional expertise
  • Problem is highly sensitive or emotional
  • Query is urgent or critical
  • Customer requests the handoff

Download it now!

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