GMS Launches AI Chatbots for Enterprise  

3 min read

BAAR, SWITZERLAND. May 24, 2023 – Global Message Services (GMS) the trusted communications service provider for Enterprises and Mobile Operators worldwide, today announces the launch of its enterprise AI Chatbots solution aimed at enhancing productivity within Customer Care, HR and Recruitment, and Marketing and Sales departments.  

Taking advantage of sophisticated Natural Language Understanding (NLU) and advanced context-based Artificial Intelligence (AI), GMS’ AI Chatbots solution is aimed at enterprises looking to improve the customer experience, provide support, and drive engagement while reducing and optimising costs. The solution can be deployed by the enterprise on-premise or in the cloud, within just two weeks. Additional consultancy is available to enterprises who need help with the deployment and management of their chatbots. 

Smart chatbots are increasingly being recognised as a tool, if deployed effectively, can streamline the processes of both external and internal communications. By automating information retrieval through seamless workflow integration and providing relevant responses, enterprises are not only able to improve the customer experience but also re-focus resources on other business operations. Responding to market demands, GMS’s AI Chatbots solution combines NLU for misspelt or colloquial requests and context-based AI for a hybrid solution, which is constantly self-learning as the service is used. 

GMS’s AI Chatbots solution complements GMS’ wider leading CPaaS communication platform, providing a one-stop-shop solution for enterprises to securely engage with customers whether that be by SMS, WhatsApp, Viber, RCS, or Push. 

Raj Dass, Chief Revenue Officer, Enterprise Business, GMS, said: “Now enterprises can cover all their communications touchpoints seamlessly via our one-stop-shop solution. Enterprises are looking for a smarter chatbot offering that provides secure, quick, and flexible deployment options, and one which integrates with the organisation’s existing workflows for both external and internal communications. The hybrid GMS AI Chatbots solution features a sophisticated NLU and advanced context-based AI that, when combined with other communication offerings from our portfolio, becomes an incredibly powerful tool for creating better customer experiences.” 

Initially, the GMS AI Chatbots solution will target three core disciplines within the enterprise with the following example benefits: 

Benefits for Customer Care 

  • Resolve customer issues efficiently and reliably 
  • Always on availability and problem resolution 
  • Boost team productivity and motivation by removing mundane and repetitive tasks 
  • Reduce call centre costs  

Benefits for HR & Recruitment 

  • Automate candidate sourcing 
  • Streamline candidate screening and interview scheduling 
  • Automate vacation and sick leave processes 
  • Automate knowledge base sharing, FAQs, and first-day checklists 

Benefits for Sales & Marketing 

  • Customer journey optimisation 
  • Increase positive brand perception 
  • Increase conversions  
  • Personalised shopping assistant 
  • Recommendations based on purchase history 
  • Product search and personalised promotions 

For more information, visit GMS AI Chatbots for Enterprises 

About GMS 

Global Message Services (GMS) is the trusted communications service provider for Enterprises and Mobile Operators worldwide.   

GMS’ CPaaS solution enables brands to unify multichannel customer communications via a single API and self-service platform. Complementing this is an AI-driven chatbot and CCaaS platform that enables brands to build engaging, two-way, 24/7 communication at any touch point, significantly enhancing the customer experience.  

As a valued partner of Mobile Operators, GMS enhances their messaging business and protects revenues by optimising A2P, P2P, and P2A traffic exchange, while preventing SMS and voice fraud. 

Established in 2006, GMS is the leader and industry ambassador for secure, legitimate, and transparent messaging. It is headquartered in Baar, Switzerland, with regional offices across the globe.  

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