Global Enterprise Relationship Manager

China, remote

We are looking for an enthusiastic, persistent, creative, and out-of-the-box thinker with strong business acumen skills, who will join our team as a Global Enterprise Relationship Manager. In this role, you will promote the GMS brand by maintaining long-term relationships with key customers, growing current business with the hottest brand names in Asia while finding the services that best fit the client’s needs and building long-lasting and mutually beneficial relations.

If you are a results-driven self-starter who enjoys a team environment but works remotely and is comfortable working hands-on in all aspects of Relationship Management, don’t miss a chance to be a part of our team. You will work hand in hand with the Business Development Manager to ensure the client relationship grows from strength to strength.


Who we are:

GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. Our vision is to become the leading creator of value in the communication world. Together with our clients we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.


What you’ll do:

  • Manage all day-to-day activities to ensure successful retention and growth of current client relationships including but not limited to:

* Responding to RFP & RFIs pricing bids, negotiating new rates/coverage.

* Ensure Trouble tickets are handled effectively and on time.

* Manage registration requests.

* Provide timely feedback and proposals on quality/pricing queries.

* Monitor traffic performance, and initiate pricing and routing changes to ensure increased performance.

* Organize and lead QBR’s, meetings and conference calls with existing global clients to discuss current business activities and promote new business opportunities.

* Interact with Technical, Legal, Billing, and Accounting departments regarding customer queries.

  • Design comprehensive Account plans for the development of Global Enterprise, CPaaS & OTT segment businesses headquartered in Asia.
  • Maintain a constant positive business development through active upsell/cross-sell ensuring business growth month on month as per target expectations.
  • Identify future product needs of Global Enterprise & OTT clients, explore key business drivers, and conduct market research.
  • Demonstrate a customer-centric mentality, working harmoniously with the Business Development team (Global) and Relationship Management Team (Europe) daily to provide an outstanding customer experience.
  • Identify future product needs of Global Enterprise & OTT clients, explore key business drivers, and conduct market research.


What we expect:

  • 4+ years of significant experience in the Telco industry working as a B2B Relationship Manager.
  • Proven experience in an international business environment.
  • Fluent in business English.
  • Fluent in business Chinese (Mandarin or Cantonese).
  • Mastery in creating customized client proposals and pricing.
  • Able to multitask and meet aggressive deadlines.
  • Excellent communication and presentation skills.
  • Strong analytical skills with the ability to identify and provide comprehensive solutions.
  • Proven time management skills and capability to manage multiple deadlines.


What we offer:

  • Multicultural & dynamic environment in fast-growing worldwide business.
  • One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
  • Professional team that is committed and stands for the highest standards of performance.
  • Our values –Integrity, Agility and Commitment – are vivid in day-to-day company activities.
  • Customer-oriented culture with high respect for both internal and external customers.
  • Competitive salary and bonus system.


Please submit the form below or send your CV and cover letter to


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